Frequently Asked Questions
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days. Our support team is always happy to guide you at any step!
You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. Note that additional exchange fee may apply if your currency is other than US dollars.
WHAT IS YOUR RETURNS POLICY? We believe strongly in our products and their quality, but if for any reason you are not satisfied you can return merchandise by email. We currently only process the return of products purchased in the ariosemonde.com. Products purchased from other channels such as Amazon, Ebay, Walmart or other offline stores need to follow the return policy of the relevant sales channel. Online purchases may also be returned by mail for a refund. Please contact our customer service via email@example.com and include the following information with your email: whether you want a return or a replacement, the reason for the return, and your order number. Timing: we have a 7-days Return Policy, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return. Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. Please reach out to our customer care team for and questions or concerns.
Once your returned goods are received by us, it usually takes 3-5 working days (depending on your card issuer) for the refund to appear in your bank account, however, this can take up to 14 days. If you paid using Paypal, this usually is refunded the same working day.
Shipping destinations: We ship both locally and worldwide. Shipping times: Local orders take 2-4 business days to be delivered to you and we ship within 1-2 business days. International orders take 7-15 business days to be delivered via Carrier DHL, Carrier Fedex, Carrier USPS or Carrier UPS and we ship within same 1-2 business days. Shipping time might vary depending on location, shipment method and other factors. Shipping cost: Orders over $65 will have free shipping. Orders under $65 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Orders cannot be canceled or changed once they are placed. When your order arrives to your shipping address, you may either refuse shipment or return the items through mail. If you would like to cancel your order before it has been delivered, you need to contact us use live chat or email us at email@example.com as soon as possible. It may be too late for us to be able to cancel the order as we do ship our items as quickly as we can to enable the best customer service and turn around for your delivery. Drop us a message and we will check the status of your delivery and see what we can do.
After placing your order we will send you a confirmation email. Once your order has shipped you will receive an email with the carrier and tracking information.